Absolute neglect!
Reviewer: Lori
from Santa Barbara, CA
I telephoned on a Monday afternoon to ask regarding catering for an engagement party in a couple weeks and was told I would need to speak with the owner, and that she would call me back. I called twice more during the week and finally went in for lunch on Friday, hoping to speak with the owner directly. When the waitress guided me to her and she told me she would have to get back to me. I showed her where I was dining and waited. Upon returning to the restaurant she proceeded to help the waitress seat clients, ignoring me as I sat waiting. I finally paid and walked out...WOW!!! :(
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There should be a serious look at the employees here
Reviewer: Veven
from Santa Barbara, CA
The goleta location service leaves a lot to be desired. After 45 minutes with zero drinks/coffee. The waiter says: we don't have Alfredo source. We dont have Irish coffee. Our order we were told was not put in - AFTER 45 minutes???!
We left for chilies - with equally disappointing service. Why THIS location cannot afford gas for its patio heaters is a trip. I complained of this about a year ago!
Veven
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What Happenned?
Reviewer: Kenny
from Santa Barbara, CA
Loved Pascucci for years. The Belagio was my Go To take out, but just picked up a "Hamburger Helper" tasting meal. Really hope this was just a bad shift, not a menu change. I may try one more time...maybe.
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Pacucci used to be one of my favorites... what happend?
Reviewer: scott
from Santa Barbara, CA
I ordered Shrimp Alfredo and it was extremely bland so sent it back. Spent the next 15 minutes listening to the staff talk about it as the restaurant was dead and I could hear everything that was said thinking I was wrong. Ordered a different dish and I am convinced the Chef purposely added an extreme amount of spice or jalepeno or something along those lines to get even as my esophogus was burning the rest of the night and still is giving me an upset stomach. This restaurants food has gone way down hill and is no longer one of my favorites unfortunately.
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Poor Service
Reviewer: Christine
from Wellington, FL
While staying in Santa Barbara on March 20th, I asked someone for a recommendation for a good Italian restaurant and they gave me the name of this place. When we came in, there were two women in front of us and when the host (a male person) went to seat them, he never came back to the host station. We waited for 15 min for someone to seat us and when they (not the host) did, it was at a table in the back room tucked in the furthest corner. We sat there for 20 min and during that time, 4 separate waitresses walked past our table and helped every other table around us, but not once did they approach ours. Now I could have stopped one of them and questioned this, but that's not my job. We got up and left. Poor service = Lost customers.
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Disappointing Birthday dinner
Reviewer: Terri
from Santa Barbara, CA
Went here for my birthday. What I ordered was overspiced and overcooked so returned it for something else. The rest of the table ate while I waited a long time. After everyone had eaten and the table was cleared, I finally got my birthday dinner while everyone watched me eat. SOOOOO disappointed.
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Disappointed !
Reviewer: Richard F.SANTA BARBARA
from Santa Barbara, CA
I've been to Pascucci"s a few times, but not for a while. I WAS VERY DISAPPOINTED THIS PAST WEEKEND. THE SERVICE WAS FINE, BUT THE FOOD WAS TASTELESS. I HAD THE HALIBUT AND IT WAS NOTHING TO RAVE ABOUT. THE DRINKS WERE GOOD AND SO WAS THE DESSERT. BUT, THE MAIN DISH WAS WELL BELOW MY EXPECTATIONS. THE PRICE WAS FAIR, BUT I WILL NEVER COME BACK. ALL FOUR MEALS WERE JUST LIKE MINE. AND I REALLY HAD ENJOYED THIS PLACE IN THE PAST.
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Good food, curious service...( seems to vary on each visit).
Reviewer: Virginia Paxton
from San Francisco, Ca.
The portions are substantial, and We thought the food was good. The service is...most curious. You enter and often just stand there,..and the someone calls to you to "sit anywhere"- a bit awkward while dining guests stare at you as you wait to be "received".
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Great Food and Service
Reviewer: Glenn
from Buellton
Neat place with a back room that has a neat decor. The food was really good and well presented. Not overly pricey, nice menu selection. Waiters kept me happy so not sure the issue of others there. All around a great place to go.
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In response to Marco
Reviewer: Amanda
from Santa Barbara, CA
Please Marco, I know what sort of restaurants you are speaking of and I know the difference. I wasn't expecting somebody to stand behind me to wipe crumbs off of the table or put a napkin on my lap. But as a daughter of a waitress and a patron of Pascucci for over 3 years know I know what basic service is and should at least have that. If I ask for water and bread, please bring water and bread. Please check on our meal at least once so that we can order more drinks, therefore giving the restaurant more business. If another person brings our meal out and we ask her for another drink because we haven't seen her and she asks you to come out, please come out.
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Not a 5 star Restaurant,But....
Reviewer: Marco
from Santa Barbara, CA
this is a good restaurant! great food and delicious bread..one advice don't demand a 5 stars service if you aren't not paying for it..there's alot of expensive restaurants where you have your on waiter at all times!! "pay the cost to be the boss".
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Constructive Criticism
Reviewer: Amanda
from Santa Barbara, CA
Pascucci was one of the first restaurants fiance ever took me to so it holds a special place. We used to go there every weekend I came to visit and then once a week when I moved here. But the service has declined terribly which is why we haven't gone in over a year and a half. But now we have a little dog so we decided to give it a try because we could eat outside. Now I remember why we don't really go anymore but these are simple things that could just be fixed with some extra attention. The food was delicious and we both cleaned our plates but our server was nowhere to be found. We were never given water or extra bread after asking for it. We were celebrating a birthday so were were planning on ordering more than just one drink. If the server had come out to check on us we would have ordered more drinks plus dessert which obviously = more money for the restaurant and at $9.00 - 10.00 each, a higher tip for the server. Another person brought our food out so when we tried to ask for those items AGAIN she said she would go find our server. Minutes went by and I finally got up to go to the bar myself to get my fiance another drink only to see our server chit-chatting by the bar with the girl that told us she would go get him. I'd really love to eat here more but I want to relax when I go out, not have to serve drinks to my table myself because I'm being ignored by my waiter. Pascucci, please work on your service! We'd love to be faithful customers again.
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