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Crushcakes & Cafe - Santa Barbara
1315 Anacapa St, Santa Barbara
Phone: (805) 963-9353

Reviews by the General Public

Definition of insanity
Reviewer: Jessica from Santa Barbara, CA
I keep going back in hopes that things will improve, because I like Crushcakes' food that much. But the definition of insanity is to keep doing the same thing over and over hoping for different results; I'm done. Yesterday, I waited over 20 minutes for a bagel and cream cheese, and then one of the employees had to run after me with the cream cheese because they had forgotten to put it on the bagel/in the bag! Today, I called my order in - 25 minutes ahead of when I planned to pick it up. I arrived and the cafe was almost empty. I paid, and tipped (!!), and the cashier turned away and moved on to other tasks, never checking to see if my to-go order was already ready. I had to ask her, five minutes later, "How long until my salad is ready?" -- at which point she turned around and picked it up off the counter where it had been sitting the whole time, and handed it to me without explanation or apology. Then - when I arrived back at my office to eat it there was no dressing anywhere! I had to return to the cafe to pick up dressing, using the remainder of my 30-minute lunch walking down to the cafe a second time. And when I got to the cafe to pick up the dressing, again, no apology or even a smile. I've had several other experiences like this since their remodel, and even wrote to the manager once already about it. Bye, Crushcakes!

Wasted potential in a solid gold location
Reviewer: SLV from Santa Barbara, CA
I want to love Crushcakes. It's got a menu that appeals, it's close to my office, and the interior is cute as a button. But the reality is, I have been let down over and over. From called-in orders that take over twice as long as stated (really? 25 minutes for a bagel?) to distracted, borderline surly servers to charred, inedible bread and bagels - Crushcakes has failed on every front. I've tried going back several times over the past year and had the same disappointing experiences, so I know it's no fluke.

Reviewer: Mel from Santa Barbara, CA
I am kind of surprised that people like this place so much. I have tried this place a few times and while the cupcakes are neat looking and sound delicious, they are lacking in flavor and super dense, not very moist and not what a cupcake should be. Honestly,I feel like the boxed stuff you buy at the store is better.

No cupcakes ready when open
Reviewer: Kate from Santa Barbara, CA
Crushcake hours say 9-5 however I went there right when they opened to get a dozen cupcakes for a birthday party. They only had 5 cupcakes out which were red velvet. I asked where the other cupcakes were and she said that that's all they had right now. When asked when they would have more cupcakes done she said 11. That is ridiculous! Maybe they should change their hours. Very disappointed.

Delicious breakfasts and lunches. Haven't tried the sweets.
Reviewer: CaliGirlForever from Santa Barbara, CA
This is a review of the cafe- it is fun, local, comfortable, welcoming, fresh, simple, relaxing, and delicious. Staff was friendly and smiling. Great ambiance, either inside or outside but I personally love sitting outdoors. It felt quiet and private even though there were other customers sitting near us talking. Mexican mocha was soooo yummy and I do not usually order anything sweet or chocolaty but this was highly recommended. Ordered the grilled bagel and lox and it was wonderful. It was simple but exactly what I wanted and a very generous serving. All the paninis with brie and/or pesto are delicious too. This is a hidden gem. No complaints and plan on bringing guests here when they come to visit.

Best Cupcakes!!!
Reviewer: Tiffany from Vandenberg AFB, CA
I am suprised to see some of the reviews of "Crushcakes." I have been there several times and in fact I am going to Santa Barbara this weekend just to get their cupcakes. They are very moist and do have a lot of frosting (which is how I like my cupcakes)! It its definitely worth the drive and money for them. I have always had great customer service there. I even got to meet the owner, Shannon, and she was very nice!! This is definitely worth trying out!!

Enjoyed them!
Reviewer: Virginia Paxton from San Francisco, Ca.
Good cupcakes, happy overall!

Neg Reviews For CrushCakes are a Scam
Reviewer: Andrew Baker from Santa Barbara, CA
Love crushcakes, too much as I live on Laguna St, about three blocks away, far too close for this kind of yumm. But what isn't yummy at all is all the scam negative reviews here. While some have to be true, can't please everyone, a majority of them suggest trying "Whodiddly." Others that over and over pick apart a recipe only the way a person who bakes cupcakes would do, talking about leavening agents this and that cooking stuff etc. Considering how hard Whodiddly is working here to crush CrushCakes, it must tell you something about how good Crushcakes is versus them. - AB on Laguna St and at

Disatisified all around
Reviewer: Lia Ricafort from Thousand Oaks, CA
Per Yelp's assistance, I went there last weekend on our way back to Thousand Oaks. I barely beat the clock since they were about to close. Customer Service was not good. The two girls behind the counter never smiled and in fact had glum faces. There cupcakes were okay nothing special. Overall, my first time visit was uneventful. I don't recommend the place. I will try the other cupcake place Whodidily.

Wonderful Service!!!
Reviewer: Susie McCowin from Santa Barbara, CA
Me and my husband went in there looking for some yummy treats! And boy were we satisfied!! The employees were so nice! I got the Crumbcake and my husband got the vegan Red Velvet, they were so good! AND SO MOIST! NOT DRY (crazy people!) Also, the employee who helped us was so helpful. I think her name was Rebecca. Two thumbs up!

Reviewer: Kat from Santa Barbara, CA
The cupcakes, to start off with, are AMAZING. They are made fresh hourly and are the best cupcakes I have ever had besides the ones I make myself. The breakfast was great! I LOVE the red velvet pancakes, definitely a must order either for lunch or breakfast! I love the cooky titles for their dishes, such as "Chickened Out", haha! The food is... well... amazing! I can't describe it! The service was wonderful too and P.S. order their marble cupcake!

Reviewer: Kathleen from Santa Barbara, CA
Crushcakes make the best red velvet pancakes, i crave them all the time. They make good cupcakes there not heavy and rich, you can eat five and not feel over sugared. Its a cute place to eat alone or meet friends i would recomend it to anyone who loves the small corky cafe feeling. They have good service, the experience is fun. p.s they make a mean iced chai! Overall this is one of my favorite places to eat.

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