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Sambos
216 W. Cabrillo Blvd, Santa Barbara
Phone: (805) 965-3269
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Reviews by the General Public
Fell in love with this little gem of a restaurant., 9/23/2009
Reviewer: Mary Akers
from Santa Barbara, CA
I have to start by saying "Little Sambo" is my favorite story and has been for over fifty years. I used to tell that story to my children every time I made pancakes,as my mother did when I was a child. I had never been to a Sambos till last weekend,it was my ten year old grandsons idea. When he told me that it was decorated in Sambo and the Tigers theme and it had some of the best food he had ever had,I had to go. The line was long,about a 15 min. wait but well worth it. I loved the old fashion diner atmosphere and the food was great. I was surprised at the reasonable prices. Sambos will be on my list everytime I visit Santa Barbara.
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sambos , 7/21/2009
Reviewer: Lucy Cuevas
from Santa Barbara, CA
My family and I have been going to Sambos for many years and we always get great service. But recently we have been going for lunch and we heard the manager yelling at his employees in front of all the costumers. I think that is not appropriate to treat employees in front of costumers. The manager should be more professional and treat his employees with more respect.
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I like Sambos...however, 5/24/2009
Reviewer: Jerry Hernandez
from Santa Barbara, CA
Being in the resturaunt business and in the customer service business both low level and management, this topic is something I am quite familiar with. To (Sambos is the Best!!!): My experience suggests that regardless of the happiness one may find while working in a place, or the connection one may feel to a business such as Sambos. Positive or negative the judgement is always a bias. We will have to agree to disagree on your comment.
If service is bad for one customer then YES it does reflect 100% on the business. When there are mistakes then the server makes it up to the customer.
If the server is the problem the manager makes it up to the customer. In that way the customer does not leave with the idea that the establishment is the problem.
This is friendly customer service and it keeps the people coming back.
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Sambos is the Best!!!, 5/9/2009
Reviewer: dave
from Santa Barbara, CA
I worked in the Santa Barbara (Beach) Sambos in 1974 as a manager trainee. The manager at that time was Jim V. I later managed my own Sambos in Longview Washington. My experience in managing one of these restaurants has led me to believe that a bad dining experience is not necessarily a true reflection on the service typically (usually) found at that particular restaurant. The time that I spent with Sambos was one of the best educations that I have ever had. The manager's training course was very good and the quality of managers that ran the different stores was outstanding!!. Sambos was the best and it's corporate staff very professional.
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Great breakfast experience with fast service, 3/12/2009
Reviewer: Pamela Kraussman
from Santa Barbara, CA
Last weekend my whole family and I were in Sambos and had a great experience both with tasty food and good service. It was obviously crowded, and staff was working very hard to accommodate all of the customers, but we got a friendly server who checked in with us all to time to make sure that we had what we needed. Our kids are very picky eaters, and server was able to make many modifications to their orders without a problem. It is not often that service AND food is great when you go to a casual breakfast style restaurant on a very busy weekend. We'll be back!
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What happened to this place?, 3/7/2009
Reviewer: Branden
from Santa Barbara, CA
My friends and I used to go to Sambos all the time but the food and service have changed over the last couple months. We went this morning even though we had a couple bad experiences in the past. Our server was bad. She carried all of our drinks in hand, not on a tray which took her five trips total. She put the small bowl that the creamers were in on my full coffee cup (to save a trip I guess) and who knows when that was washed last? There was no small talk when she greeted us, just "do you know what you want?" The prices were raised again and the portions were stingy. I was happy that I didn't have to wait for a table on a Saturday morning but the way it's going over there now I can see why. It's not like the good ol' days. Save your money and have a good time at beachbreak or Cajun kitchen.
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Great Location, Horrible Food/service, 2/20/2009
Reviewer: Cody
from Santa Barbara, CA
went there for lunch on a sunny day and walked in. Hostess was sweet...sat me down. 20 minutes later..i still had no seen my waitor nor have i had a drink offered. The hostess finally came to me and asked me if id like something to drink. Then finally when the waitress came out..bad attitude and all around just un friendly.
The food didnt make up for it. Cold all around. I would not recoomend this place at all!
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five stars, 2/14/2009
Reviewer: jane
from miramar, fl
my husband and myself came here in september for breakfast very good i loved it and the staff where very helpful
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Come here all the time!
Reviewer: Bethany
from Santa Barbara, CA
Love it! Food is amazing, wait time not too long, always helpful and polite service. What's not to like?
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1973 thru 1982 were my HAPPY DAYS
Reviewer: Gene L. Bartolomucci
from Mira Loma, Ca. 91752
I know of Sambo's quite well I managed the Tulare store #299 from 1973 thru 1982. And being a managing-partner has made me a better person, and I owe it to Sam Battistone, and all of my DM's like Uvie Riemer & Pat Henry. During that era we were not just partners, but family. The Restaurant managers of today can not measure up to a:
SAMBO'S MANAGEING - PARTNER
Thank you Sam and Newell for all you have done for us.
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Awesome Sevice At Sambos
Reviewer: Tracee
from Golden Valley, AZ
The service in the Santa Barbara Sambo's was more exceptional than many of the fine dining 5 start restaurants we've been to. Of course- those are 2 different atmospheres! The food was good not 5 star- but very good. We ate there for breakfast. We noticed a vast difference from our last visit there 2 yrs ago. KEEP UP THE GREAT SERVICE!
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Service can be nicer
Reviewer: Christian Lising
from Fullerton, CA
The food at Sambo's was okay. To be honest, I could have taken my family to the nearest Denny's or IHOP and eaten the same but the family atmosphere was what my family and I were most looking forward to. Although our personal server was good, I took offense to the other servers in the restaurant who openly discussed their dislike for thir customers. One, in particular, told the others that she flat out ignored a customer when they asked about when their food was going to come. This same waitress also had trouble making a strawberry shake and she had no problem saying a couple of times out loud how "F**Ked up" the machine was because it was not working. This, mind you, in a earshot's distance from my 3 and 5 year old. She even had the audacity to criticize the customer because he asked for a straw when she brought the shake out without one. What was disturbing was that the manager and the other servers didn't even bother to correct her or ask her to keep her voice down. If I had known that this language and treatment of customer was included in "A Place To Bring The Whole Family...", I would have stayed on State Street to eat lunch. We will never come here again.
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Waiter with sense of entitlement
Reviewer: Kim
from No-lita
AWFUL SERVICE!
I went to Sambo's today for the first time. I went to the hostess for seating. She asked inside or out. I said I would wait to sit outside, and she said to just take the first available. So that's what we do. The waiter comes up and says he needs our order real fast because they were "supposed to be closed, like 5 minutes ago."
He asks if we're ready. My husband says he is, but that I'm not. My husband orders, and I'm still looking at the menu, and the waiter crouches down next to me, pen at the ready, impatiently looking at me. I'm not ready I say, and his attitude is beginning to grate on me.
Later, I ask if they have any aluminum foil to carry my leftovers out. He said they don't use anything like that in the kitchen. He brings saran wrap. This doesn't work too well, and I ask if he could ask the kitchen if they have any. He says he's been working there over 1 and a half years, and he knows they don't have any. I ask if he could at least ask them, and he flatly refuses. (I've gone to many restaurants, and the waiter(waitress) says he or she doesn't think they have any, but they'll ask. They have always come back with the foil. But this guy won't even ask them.)
I'm considering whether this is an abberation or not for Sambo
s, that if I came again the service would be better. Then I remember that he said he has worked there for a year and a half. Then I become disappointed. Great food, but they let their service staff harbor attitudes.
We leave, and he looks at the tip while he knows we are still on the patio gathering our stuff. He sees the 10% I left, and angrily throws the check on an empty table and it bounces into the wall so we can know what he thinks of that. He's lucky I left him even that much with that attitude!!!
He had to point out to us from the start that he was doing us a favor by taking our order, it gets worse from there, and he thinks he deserves a good tip, just because he's worked there for a year and a half. Talk about a sense of entitlement!
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Good location, Service good do a bit better.
Reviewer: Lily
from Goleta, Ca
This is my first experience here at Sambo's and I would have to say, it wasn't the best. I heard my friends talking about this place and I wanted to check it out. The menu is just a tad pricey, but for the view and location, I can let it pass. What I cannot is the service. I ordered the cheese omelette and a cinnamon roll (for a bite, when walking on stearn's wharf). The omelette was warm and yummy, but the cinnamon roll was left cold, so when I finished eating, I asked a lady for a small box, and she told me to "wait a second." I waited only to get the bill but still no box. So I had to ask 2 more times until I can finally put my cold cinammon roll in it. The service was pretty non-existent. I am a bit disappointed.
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