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Jack's Bistro & Bagels - Upper State
3891 State St, Santa Barbara
Phone: (805) 563-2524
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Reviews by the General Public
This place is great!!!, 9/25/2009
Reviewer: Frank
from Santa Barbara, CA
I really don't undestand what's with the bad reviews, I go there almost every day and I really enjoy the food, and the service is always great. And let me tell you they have the best espresso drinks you can get in Santa Barbara.....
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Store-bought bagels, 3/13/2009
Reviewer: C. Brown
from Isla Vista, CA
Not sure why everyone thinks this place has bad service, you're not waited on. You order from a counter and pour your own coffee. My contention is with the food. The bagels look and taste store-bought and my bagel sandwich tasted like it was microwaved. The fruit in the fruit cup was frozen and had no taste, not fresh at all. And the total for two bagels, fruit cup, and a coffee... $23. The only good thing was the Pete's Coffee, but even that wasn't completely fresh, its served from a large, self-serve thermos. There is absolutely no way this place is even half as good as Bagel Cafe.
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service is fine, 1/23/2009
Reviewer: Joe Plumber
from Santa Barbara, CA
The folks that work there are nice, and if you can't understand them, that's your fault. Bagels speak for themselves. Little pizzas are terrible. Fruit is overpriced.
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Anyone in charge here?, 1/21/2009
Reviewer: Sophia
from Santa Barbara, CA
I love Jack's down on Milpas Street, but a couple of times have ended up here for a coffee and bagel and regretted it. The big problem is the service - first a language barrier which means nobody gets what they ordered, and second the feeling that there is nobody in charge of making sure the orders get out to customers. Add in the fact that there is rotten fruit in a bowl on the counter and some of the cream cheese in the chill cabinet looks distinctly old, and you get the picture. If this is owned by the same people that own the other Jack's, they need to get up here and whip this place into shape!
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Great food, fast and friently service.
Reviewer: Silvia
from Santa Barbara, CA
I have been a regular customer at this restaurant, and let me tell you the service and food it's better than ever, they are just getting better day by day......excelent atmosphere, and food it's ready in no time.....botton line Great improvements!!!
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Good Food and Service
Reviewer: Glenn
from Buellton
Tasty sandwiches I have had here, no bagels though so can't comment on that. Excellent Hot Chocolate, their cups are great unlike other places that let you put the lids on and get everything messy. Can't say anything bad about this place, the servers are a little English deficient which may make for the bad service of other reviews in terms of language mixup.
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Terrible service ruins the best bagels in town
Reviewer: Mo
from Santa Barbara, CA
Oh man, I don't know what it is about this place, but I have never had worse service than I do at BOTH locations. I work in a restaurant, so I am maybe too forgiving when it comes to service errors, and I still feel inclined to warn people of how inept the people working there are. I must be a masochist, because the bagels are so good I go in every so often and leave thoroughly disappointed in the utter lack of people skills exhibited by the staff. This place is notorious around town for the caliber of people they hire, and how unfortunate it is because the bagels are so darn good.
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Bagels are always fresh- the service is not.
Reviewer: Hobbs
from Santa Barbara
I have been coming here on a regular basis for the past year because of its convenient location to my work. I order the same thing every time (bagel toasted with cream cheese) and it seems to come out differently every time. Sometimes in a bag to-go (even though I say ‘for here’), sometime cut in half, sometimes not, sometimes tons of cream cheese, sometime hardly any – there doesn’t seem to be any sense of consistency. I love the location and their bagels are always fresh – however, the lack of service and inconsistency has lead me to say ‘this was my last time’ – will be trying spudnuts down the street next time.
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Grate Food nice people
Reviewer: cindy lopez
from santa barbara ca
Great improvements in the restaurants would recommend!!!!!!
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Jack's Famous Horrible Service
Reviewer: Ryan
from Santa Barbara
I've lived nearby for 8 years and this place has gone downhill really quick in the last 3 years. The bagels and food are good, but the service is so horrible I've stopped going. 3 times in a row all the coffee dispensers were empty. They tend to usually mess up your order and just plainly don't seem interested in customer service. I'd sure like to have a local bagel shop I could eat at! However, Jack's on Milpas and in Carp are absolutely distinctly different and much better!
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worst service ever - we're not going back
Reviewer: Gwyneth
from Santa Barbara
a copy of the letter I sent to their Dir of Ops:
My family has been patronizing various Jack's locations for the past five years every weekend, we particularly enjoy the Carpinteria location for the friendly and attentive service and excellent food.
However, since we live closest to the State Street location, that's where we end up most frequently. Over the past two years the quality of service has plummeted. The staff is not customer centric, if a customer enters the store when there is no one there, they rarely will break away from their socializing without an, "excuse me?" and they consistently get the order wrong and forget to put the entire order in the bag. In perhaps 8 out of 10 visits, we are shorted part of our order.
This morning's order was missing a bagel and of the three remaining bagels, two were incorrectly made. Only one bagel in an order of four was correct. 25% accuracy is very low. Of course we were charged for the missing bagel, which we didn't discover until we returned home. This is a fairly consistent issue with this location.
Jack's has a good reputation for a quality product, however this location is doing your brand serious damage.
More importantly, my family will never return to Jack's. We've called and visited this location to discuss the problems and the staff simply doesn't understand or care. They have made no effort to recognize their errors or correct them. I am writing this email in the hopes that you will amend this situation before your brand is damaged beyond repair.
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