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Chili's Grill & Bar
6950 Camino Real Marketplace, Goleta
Phone: (805) 968-8585
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Reviews by the General Public
No Respect for the Customer, 1/24/2010
Reviewer: Shane
from Goleta, CA
I accidentally left my $40 hat in a booth. I called them within 5 minutes of leaving the restaurant, they refused to to look for it, they did not ask me where I left it, didn't ask for my name & number were they to find the hat later, and just told me to call the next day. I stopped by the following day and they had not found the hat, and was treated with no respect. Their lack of common courtesy and respect is disappointing, as is the food.
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Getting Better, 6/19/2009
Reviewer: Nicole
from Santa Barbara, CA
I agree with the previous two reviews, Chili's had a terrible staff and almost no focus on customer service. However, I was there about a week ago and I was happy to see that things had really improved. The manager stopped by every table asking for opinions and if diners had any suggestions. The servers were great! They actually knew the menu and didn't try to be cute to hide their ignorance like my several previous visits. Hopefully this trend sticks!
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Going Downhill quickly!, 5/29/2009
Reviewer: Damon Eckert
from Summerland, CA
I was severely disappointed with my dining experience. We were greeted friendly and sat down promptly, but I questioned why there were 3 hostesses all standing around. There was only 1 cook in the kitchen and no servers and still 3 hostesses standing around. I think 1 hostess would be enough. At one point I noticed the cook himself was bringing food out. I also witnessed incorrect orders come out twice. I saw a few other unhappy customers as well. I agree with another poster, management needs to pay closer attention and have better training.
I ordered the Cajun chicken sandwich and my girlfriend ordered the ranch chicken quesadilla. After ordering, it took almost half an hour to get our food! My girlfriend's quesadilla was ok. My sandwhich was another story. The top bun was hard as a rock. The bottom bun was completely soggy. The chicken was burnt to a crisp and tasted like charcoal.
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Needs efficient servers immediately!!, 3/13/2009
Reviewer: Carla Lopez
from Santa Barbara, CA
I am a regular there, and I bring them customers as well, ALL the time. Basically I pretty much know the way it works there and I am a waitress as well at a local american restaurant and bar. Lately the servers have been lacking and it upsets me because, since I am a waitress too, I like to leave generous tips: 20-25%. On one incident I got waited on by a young girl, everything was going great, her intro the drinks came up fast and at the same time we were there, there were about 4 more tables too. She kept her same procedure: Hi! My name is...drinks, may I take your order?...etc. for every table. As soon as she delivered our food she disappeared and never came around OUR or anyone else's table to continue with her serving JOB, which is to come back and ask us how everything was, may I get you a refill? To NONE of the tables, as a server I OBSERVE everything, we finished up, drank our last drop of drink, and did NOT even offer a SECOND refill or dessert! She did put the check down and said, here you go, no rush and started to turn away (again she did this to every table!) And I stopped her on her second WALTZING by, and I said "we would ACTUALLY like to order dessert! IS that GOING to be ok with you??", firmly. She looked at me like saying, Oh CRAP! Oops!, and put on an oops smile. I was very disappointed with the service & definitely the others were so too. Unbelievable, how they can ALWAYS seem to get away with their slack!! AND OBVIOUSLY NO MANAGER ON DUTY! ATTENTION MANAGEMENT: I would reccomend you watching your servers and their lack of efficiency to realize you've got some work to do and either train them thoroughly or have me come in...I'll TRAIN THEM! No prob!! Gees!! She seriously did not deserve TIPS!!! By the way, their white chocolate molten cake is great! & their top shelf blended Mango margarita!
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Good food, good place for special occasions also
Reviewer: Glenn
from Buellton
The food here always seems to be good from my experience. There are some issues with cold food on the plate they need to work out and they need to make sure the ribs are better coated in sauce so some tweaking still needs to go on but you can always ask them to change things and they do. The service is really good even on packed days. They do the birthday song thing too so a fun place to go. On the pricier side on some things so best saved for a birthday etc. if cash strapped.
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THEEE SPOT!
Reviewer: LILY
from SANTA BARBARA,CA.93117
CHILIS IS THE G SPOT OF G TOWWN! I LOVE IT THERE...THE FOOD IS GRUB AND ITS JUST AWESOME!
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