Nice people and desserts, very poor latte
Reviewer: Glenn
from Buellton
Can't recommend this place over the bad chai latte. Good things are the desserts are good and there is an outside hidden courtyard with a fountain in the back that is nice.
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Noticeable Improvement
Reviewer: Maisy
from Santa Barbara, CA
I decided to give this Peet's another chance after a four month hiatus. I was pleasantly surprised to find the location free of clutter and debris, the cashier was polite and professional and the barista was very polite as well. It still took quite awhile to get the coffee, but the cleanliness and staff's pleasant attitudes compensated for the wait.
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love it-Staff still needs a bit of training
Reviewer: marla S Wilson
from Santa Barbara, CA
I love Peets and I have been a customer since 1967- this location is nice - though they do not have access to a bathroom -( an issue that the owner of the building better solve or they might find themselves without a tenant in a tenantless building) Because I will go to the other Peets till they solve that problem- but this and Santa Barbara Roasting are a small handful of places real coffee lovers have to get a java in Santa Barbara.
Most people know little about coffee roasting-or taste for that matter- (look at how many people vote Ihop as best pancakes!!) they would be better served at CB&TL or Starbucks- where the coffee is not roasted to it's full potential.
At Peets you don't get coconut emulsified trans fat chocolate flavored e lattes, you get the flavour of the coffee and they use dutch cocoa (have a look at the ingredients in the cocoa the competitors use) If you are a food person - you have to learn to appreciate good coffee. Don't even get me started on milk foaming - the huge air bubbles you find at the average coffee house are proof of the ineptitude of the baristas. I admit this one is not yet up to the quality level- I have had a couple of poorly steamed lattes- but with practice it should be resolvable.
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Love Peet's coffee... location needs help.
Reviewer: Lorraine Wood
from Santa Barbara, CA
I am a fan of Peet's coffee and was so glad a location closer to my office opened.
Here are my suggestions:
1) For all the money put into renovating the space, more care needs to be put into maintaining it. Dirtiness, dustiness and disarray are unacceptable in a food establishment, especially one so new.
2) Do something about the homeless who camp out in the front patio. It is horrible to have to walk through the smell of unwashed bodies in order to get to the front door.
3) Train your staff on customer service. They never say hello, they rarely say thank you, and take FOREVER.
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Bad Service, Mediocre Coffee
Reviewer: Francis
from Santa Barbara, CA
The services is really poor at this location; rude, disorganized employees. Possible understaffing, maybe? The coffee is so-so; always taste as if it is burnt. I would agree with the other reviewer regarding the cleanliness. Every time I have been to this location it has been dirty. I don't think I will be returning for a long, long, long time.
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Still too dirty
Reviewer: jinelle
from Santa Barbara, CA
Back again to see if the patio was getting cleaned better - not. Please clean your patio! - it is a disgrace and serves as a lousy welcome to your new business. Thanks, because I do like your mocha freddos.
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Great coffee lousy attitude
Reviewer: Sarah
from Santa Barbara, CA
I am a big fan of your coffee and was stoked when the new location opened, makes it much easier to get my fix. Unfortunately the service is pretty sad. I show up almost daily for my cup but never even get a "how are you?" or even a greeting. Regular customers like to be acknowledged. I'm in the service industry and know it can be a challenge. Hope it improves, thanks for the java but the snooty service can go.
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Great but so slow!
Reviewer: Jessica
from Santa Barbara, CA
I LOVE LOVE LOVE Peet's but they really need to brush up on their efficiency. Iv'e been three times and it always takes about 10 minutes to get a latte. Some people just dont have the time before work.
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Needs major attention
Reviewer: jinelle
from Santa Barbara, CA
Okay Peets, you have a killer mocha freddo that may keep me coming back but not crazy about your regular coffee or your fatty/sweet/tasteless treats. But the real turn-off is your constantly filthy patio and the univiting look to the whole street front entrance. It could be better with a little tweaking and a heck of a lot more cleaning. You need to be out there every hour mopping up those tiles and sweeping up the debris. We watched the same ugly spill spots and cigarette butts for several days running. Plus you need to hang some banners/tapestry on the walls to block the echos in the patio and add some plants and have smaller tables and chairs. It looks so wrong and seems like a few things could make it far more inviting and welcoming. Plus I would put in a nice runner rug from the street to your front door and some grillwork fencing to make it feel more enclosed and safer - too much homeless activity on State Street right in your face when you sit there. And (yes there is more) put your street sign off to one side so you don't block traffic to your door and make people walk next to the outdoor tables as they have to walk around it. But most of all, keep making your freddos as good as they are - they will keep me coming back despite all of the above, but the place does look disgusting from the street. It looks sad and unhappy. This is not good and it is NOT Santa Barbara.
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