Fresh Deli
Reviewer: Brea
from Santa Barbara, CA
I was a constant shopper at the deli and store until the mangement of the deli changed a few months ago. Now when you buy anything it no longer has a sell by date (which I believe is required by law)also you don't seem to advertise as much for any of the Jewish Holidays and you never see the new manager it's almost like they don't exist. It was much better before the current changes!!! Who ever was responsible for these changes should be not be in their current position.
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Profit maximization
Reviewer: jerry
from van nuys, ca
14.99 for a pound of boars head roast beef is at least 20% too high; you have to get real with the prices!!!Even at $12 a pound there is plenty of profit.I stated two/thirds of a pound and was given 80% of a pound; a game a lot of Delis play.Why are they often significantly off on the quantity(to there advantage) but never the price??
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Arguably the best supermarket deli in town
Reviewer: John D.
from Santa Barbara, CA
While I can't afford to do a lot of grocery shopping at Gelson's, I do often visit their deli. Great food, interesting selection, attentive service. GREAT pate! The difference between the Gelson's deli and the one at Lazy Acres is that there's no "attitude" at Gelson's and the deli personnel are nice.
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Needs Management Attention
Reviewer: Garth
from Santa Barbara, CA
Gelsons Deli food is good, but the service is atrocious when they are even the slightest bit busy. If the staff spent half as much time taking care of customers as they do fussing on the food this would be a much better place.
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Poor service for handicapped
Reviewer: Joseph
from Santa Barbara, CA
I get deli dinner here several times a week. The food is quite good, better than Lazy Acres. The service in the deli is usually slow and unfriendly. The checkout clerks are the rudest in town. I am handicapped and they usually only have one handicap checkout stand open. Often I have to wait behind people with huge orders. The checkers make it clear that handicapped people are not welcome in Gelson's. As a business professor emeritus I feel this is one of the worst managed businesses in Santa Barbara
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John Dickson's has a good handle on this poorly run location
Reviewer: Donald DeLuccio
from Santa Barbara, CA
Jeannie's bakery in the store has excellent coffee, desserts and outstanding customer service. The store managers are friendly. Unfortunately that is where superior service stops and they should not be promoting superior service in their messaging especially for this location. The stockers who also are checkers when it gets real busy are helpful on the floor and at the checkout stands. However, the main checkers can be rude -- one left me to pack my own grocies and another refused to give me quarters instead of dimes in change. The deli personnal never at the least acknowledges you while waiting on another customer. Deli personnel instead laugh in my face cause they think that I ask too many questions. I try to give constructly feedback to the store managers but to little avail. This store needs serious attitude adjustment and customer sevirce training. Why do I go back, pay such high prices and suffer such abuse? Why such an addiction to Gelson's? Perhaps I should be trying that newly remodeled Vons in Goleta.
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upscale place for the hard to find items
Reviewer: Glenn
from Buellton
The people were not as friendly as I would have expected for a high price place. The assortment of foods there were not that great either for me, I guess I was looking more for a variety of the basics and this place is for the hard to find items. The Deli did not knock my socks off either. I have had good food from them in the past(over five years ago) but the sandwich I got was nothing special, maybe I have gotten spoiled from New Frontiers Grocery/Deli in the SY Valley. I have yet to compare with Lazy Acres also. They do have Wolfgang Puck food but the salads I saw from him just looked average though they have a pizza oven on site. Gelson's did have a nice salad bar but I don't think they had any guards over the food. So I probably won't be back and will leave it to the rest of you Gelsonites. The Jeanine's inside is nice w/ Peet's coffee on tap and available quick with nice people. I like the remodeled Goleta Vons stores better over this place.
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Great assortment of pet food!
Reviewer: David
from Santa Barbara, CA
Not really to do with food (of the human variety,) but I went in for the deli and discovered several lines of pet food that I usually have to buy at specialty shops. This is so much more convenient, and the prices at Gelson's are much better! The service was fantastic!
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Thank you Gelson's
Reviewer: Gina Lopez
from Santa Barbara, CA
The Council of Alcoholism and Drug Abuse would like to thank Gelson's for the contribution to our non profit agency. We highly appreciate your generosity.
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Wowie Wow
Reviewer: Sheila Borsgo
from Santa Barbara, Ca
I came to this store by chance. My husband had to go to the bathroom of all things and we couldn't get home fast enough so pulled in. I was amazed at their service deli assortment and bought dinner which was gourmet quality. We have been loyal shoppers now ever since. One thing I thank my husband for.
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Excellent produce and meat!
Reviewer: Sarah
from Goleta
This place may be a little expensive for a grocery store but their products are very high quality and always fresh and delicious. I always go here for my meat, veggies, fruit and special items from the deli. They have a great selection of stuff, including special cheeses, desserts, and even Wolfgang Puck food. The lines at the register could move a little faster but they do a pretty good job for how many customers are always there. Gelsons is awesome!
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Fried Chicken
Reviewer: Dianne
from Santa Barbara
They have the best deli in town. Plenty of choices.
The service is excellant. My guilty pleasure is the fried chicken. A much higher quality then the other markets in town.
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