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Whodidily
1150 Coast Village Rd, Montecito
Phone: (805) 969-9808
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Reviews by the General Public
Great Cupcakes, Customer Interaction Needs Work , 11/16/2009
Reviewer: Steve
from Menlo Park, CA
Lets start by saying Whodidly has great cupcakes and if they get your order right and the owner doesn't have a meltdown then it's 5-star's and read no further. Unfortunately that didn't happen for me.
I ordered two dozen cupcakes for my daughters birthday a week early. When she went to pick them up they only had a dozen left (none of what I ordered) and gave her a "gift certificate" for the rest.
I then got a call from the owner who clearly was having a bad day. I got to hear about the employee she fired, the five dozen cupcakes that were need for a more important baby shower, etc. And that my daughter had gotten a "gift" certificate for the missing cupcakes.
With a few more questions it turns out she hadn't been given a "gift-certificate" but a rain-check (rather than a refund) for what I had already paid for. When I pointed this out the owner became unglued and started telling me how grateful I should be that she was even calling me.
My suggestion to the owner.
1. Your instincts in calling a customer was commendable and appreciated.
2. Stuff happens in running a business. I understand that, however when you talk to customers about a problem that you had, leave all your internal management and employee issues at work. I know its hard and top of mind for you, but customers don't need or want to hear them.
3. Start the conversation with - "we made a mistake, we want to make it right, and here's what we are going to do."
4. If you can't do that, don't call or don't call until you can.
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Wonderful cupcakery, 10/13/2009
Reviewer: Andrea
from Santa Barbara, CA
I have been enjoying Whodidily's cupcakes since they opened. They offer little niceties like ribbons for containers and candles for the cakes. I have to strongly disagree with those who complain that the cupcakes taste like they are from a box mix. I have always felt their product was fresh, moist and flavorful as well as fun to look at and eat. The tall cloud of frosting is sweet and visually vibrant (which I prefer, I realize others may not). There is also a great variety to choose from which is why I keep going back.
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Cute place, average cupcakes, 10/11/2009
Reviewer: Laura
from Santa Barbara, CA
Finally went in to try these cakes. The place was cute and the location was good but the cakes were disappointing at best. I swear the cupcake tasted like it was from boxed mixes I have had in the past and it tasted metallic and mainly of oil. The frosting was granular and lacked depth. Service was good though.
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Adorable Place - Not So Good Cakes, 10/5/2009
Reviewer: Lola Durgin
from Santa Barbara, CA
As far as decoration and theme goes, I didn't really get any kind of nostalgic feeling. Just that it was a well dressed very KID friendly establishment. The smell of high end/ from scratch freshly baked cupcakes did not linger in the air, like I know them to. I felt terrible knowing that I spent the money that I did,(We'll say I bought a few dozen)when I bit in to one. They tasted exactly like box cakes. I was very disapointed in them. Dressed nicely, but as far as originality goes on flavor. I'll pass next time. The girl at the counter was anything but friendly, and it seemed as though she was merely doing a job for the check, and not so much for the love and splendor that is sweet things to make people happy, and see children smile! Word of advice... Be NICE!
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Whodidily Birthday, 8/22/2009
Reviewer: Christine Cunningham
from Los Olivos, CA
We drove from Los Olivos today to attend the celebration/giveaway advertised for this cupcakery. It was somewhat confusing as they had allowed people lined up at 6 am to get a number- so when we arrived and got in a very short line- it becasme clear we weren't first, in fact we were numbers 60- 64. I was mildly irked by this, and there was alot of confusion for all about who was getting in. I let the ladies know this, and we were promptly given free cupcakes & were told how appreciative they were that we would drive so far. VERY NICE TOUCH LADIES! We bought close to a dozen after the free (which were 1 of 4-your choice- of their new offerings). Very poorly run event- very well made cupcakes. Next time, give out free mini cakes outside to all- have the cotton candy machine outside and 100 more can attend! THANK YOU! We'll be back!
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Good Food, Great Service, 8/12/2009
Reviewer: Glenn
from Buellton
For me at least the server ran through the entire line of cupcakes up front which was nice. Some were better on presentation than on flavor but overall good. It makes you think you have walked into a Wonka or Suess shop!
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Fantastic!, 7/25/2009
Reviewer: Christine Cunningham
from Los Olivos CA
As a gift, our family was given a 6 pack of cupcakes from this place- and they were fantastic. Moist, dense and thick yummy frosting. One cupcake even had a ballerina atop it! Carrot cake was 2 thumbs up. Chocolate with PB frosting- 2 thumbs up. I gave no rating for service due to the fact we were given them as a gift- but I can say the folks that purchased them said the store was cute and they bought several packs of 6- so they must have been satisfied with the service.
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Great presentation, but doesn't deliver on taste, 7/7/2009
Reviewer: Jennifer
from Santa Barbara, CA
Very cute little cupcakery. My 3-year-old son was enthralled by the color palette of the available flavors, and customer service was excellent. But the actual quality of the cupcakes fell flat. They were very fluffy and moist, and there were was a great selection of flavors to choose from. But as a previous reviewer stated, they tasted store-bought. Like Costco or even from a boxed cake mix. There was no richness and complexity to the flavor, which makes me think these aren't even butter-based cupcakes. Thinking back, no where in the store was it advertised that they are made from fresh, natural, high-end ingredients, which makes me wonder why they're selling them priced as such.
For a truly decadent cupcake that is worth the $3.75 price tag, I highly recommend Sprinkles or The Bread Basket in Camarillo.
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Better than Sprinkles!!, 4/15/2009
Reviewer: Emily
from Santa Barbara, CA
I have always been a cupcake fan of Sprinkles Beverly Hills, I tried crushcakes in town and the red velvet could not compare to sprinkles I did not even finished the cupcake but when I tasted the red velvet from Whodidily it topped all three locations. Whodidily is the best in town compare to crushcakes even though their cupcakes are smaller the taste is so much better.
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very moist, very sweet - cute overload, 1/8/2009
Reviewer: lemonjelly
from santa barbara, ca
A friend brought me a cupcake from Whodidily just recently. The cake was very dense and moist, which I consider good, and the frosting tasted overwhelmingly of sweet, which is not so good.
For the life of me, I could not figure out what flavor I'd gotten. The cake was yellow, the frosting was bright pink, and there was a gumball decorating the top. I thought maybe I had a bubblegum flavored cupcake but I really don't know. Biting in, there was a chocolate chip sort of sauce filling. I chewed the gumball and it appeared to be minty flavored. This cupcake is sort of like a circus, a little garish and over the top. I can see this being very appealing to some, like children. As an adult I would like a little more flavor, a little less cloying sweetness. I got a better balance of sweet and cake once I took about half the frosting off. I guess I am not their demographic. I hear the service is bubbly and fun, so I'll have to check it out for myself sometime. Good luck, Whodidily!
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BEST CUPCAKE PLACE IN THE WORLD!
Reviewer: Gigi & Bella
from Santa Barbara, CA
Sprinkled Pink is the most amazing cupcake store in the world. Every time i walk in, a smile is on my face. I dont know what you people are thinking when they say anything is bad about that store. The Waffleishious is SPECTACULAR! I have tried a couple other ones, and i have nothing bad to say about any of them. The service is great!!
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Fall on the floor good!
Reviewer: Kim
from Montecito, CA
I love love loved the cupcakes. I don't know how they do it. I liked the fact that the cupcakes were protected by the glass. It keeps them sanitary. They have such a small space and did such a great designing job....wonder who did it....? My favorite is the Peanut Butter Yumptious. It was fall on the floor good. Service was great and the place makes you happy. I have been in several times and the product is always consistent. Parking is sometimes a challenge but worth the time.
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glass wall...
Reviewer: JS
from Santa Barbara, CA
I will have to agree with the last review...sort of. I actualy popped in during that exact interaction. I also had to go out of my way to get even a look from the lady behind the counter (it looked as though she was waiting for a credit card authorization, but she could at least lift her eyes to greet me) The glass wall makes it very hard to feel like anyone even wants to talk to you, and when you do get to talk to someone, its like you feel like you have to yell or you wont be heard. I do like the cupcakes though, and the person I assumed was the owner was very nice. How long until the Gluten Free cupcakes??:)
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Need to up the service in a hurry!
Reviewer: cheryl
from Santa Barbara, CA
For yet another Cupcake place opening in Santa Barbara, you would think they would be really on top of it service wise. Not so much at Sprinkles. We bought a few to try about a week ago and they were good and the service was nice too although a little "over the top"....We went back to buy 2 dozen for a family affair and we were shocked at the TOTAL lack of interest in helping us. We stood at the counter while the mother/daughter team helped a mom and 2 little girls buy cupcake tee shirts. Not a word was said to us for 7 min. Not a "hello" or a "be right with you" or anything. Both of them seemed more interested in selling tee shirts to the mom (who was from out of state by the way) instead of 1 of them breaking free to help a local couple buy cupcakes for their ALL LOCAL FAMILY who would spread the word. It didn't take both of them to sell tee shirts and since it was just us and the mom, it's not like they were busy. Finally after we could take the ignoring no more, we just walked out. I saw the mom look at us, but the daughter was oblivious and nothing was said to us as we left. It was a really irritating experience and I doubt we'll be back since SB is popping up Cupcake places like wildfire.
I gave them a 3 on the cupcakes because although the cupcakes are cute colors, there is no originality other than that. Green vanilla, pink vanilla, purple vanilla is still just vanilla.
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YUM
Reviewer: C. Redmond
from Santa Barbara, CA
I agree that the 'cake' part of the cupcake is very good. They are very moist and baked perfectly. I think the cake is on same level or even better then the famous sprinkles in beverly hills. Although Sprinkles makes one amazing vanilla cupcake that is hard to beat. The frosting is also very tasty but I also agree with some previous reviewers that it could use a little more work. Having said that, I think it is very hard to make the perfect cupcake and Sprinkled Pink comes close for me. In a nutshell, cakes should be a tiny bit bigger with more spread out and tastier frosting but otherwise very delicious and worth eating over and over again.
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Very Cute
Reviewer: js
from Santa Barbara, CA
Very fun place. Cupcakes are good but I wish the red velvet frosting wasn't so runny. However it's still my favorite.
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more butter, less sugar please
Reviewer: Jill Brouillard
from Santa Barbara, CA
Stopped by Sprinkled Pink last week. The service is delightful and the atmosphere is really sweet! Unfortunaly so is the frosting. The cupcake itself is delicious and moist, really better than most, but they need to work on the butter creams. A cupcake that good deserves frosting with more flavor and less sugary feel in the mouth.
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moist and tasty!
Reviewer: js
from Santa Barbara, CA
I love the frosting at crushcakes and the cake at sprinkled pink!! if only we could combine the two best parts of both places. Red velvet is AMAZING.
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I love it!!!!!!
Reviewer: megan
from Santa Barbara, CA
Wow, these cupcakes are to die for!!! My boyfriend says i'm crazy to pay $3.50 for a single cupcake, but after he tasted the one i bought him, even he couldn't deny it. the cupcake itself is so moist and fluffy, like a cloud. the frosting is so sweet and delicious. you can tell they take their time topping each cupcake, they are not sloppily done like some other places. my favorite it the vanilla dream. i eat mine with a fork so i can savor every bite. don't head in there unless you're prepared to be addicted!!!
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Best in town.
Reviewer: JG
from Santa Barbara, CA
Loved Wendy the owner. Very personable and welcoming to her new store. It was a little hard to understand the cupcake names. But whatever the red velvet version is called is my favorite. The cupcakes are small and pricing but hey it's Montecito.
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Yum! With great service!
Reviewer: Anita
from Goleta, CA
My husband and I stopped in over the weekend and were greeted by the owner Wendy with her cheerful personality. I got a vanilla cupcake and my husband got the peanut butter - WOW, they were both delicious, but the peanut butter was incredible!! And to the person who complained about the extra 50 cents... Do you know how much the rent is on Coast Village Road?? Cough up the two extra quarters and support a great local business!
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Taste Like Cake Mix >_<
Reviewer: Cindy Lee
from Santa Barbara, CA
Well, My opinion i went there, cupcakes too small,taste like COSTCO cake/Cake Mix,Way too Over priced, Dont get me wrong, they're good but, They Cant be Gormet. (They Can do Better)
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nice but not the best
Reviewer: Eric
from Montecito, ca
I've been twice now and the owners seem like a really nice family. In all honesty I found that the cakes are smaller than the other cupcakery in town and fifty cents higher in price.
The frosting is overbearing (too sweet and too much of it for my taste) but the cake itself is moist and tasty.
I hope they do well but for now I'll have to stick with the original SB cupcakery. (crushcakes)
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still like crushcakes better
Reviewer: dmizzle
from Santa Barbara, CA
The decor is great and the people are very nice and friendly, but the cupcakes, in my opinion, aren't quite up to par. They're nice and moist, but they don't have as much flavor as crushcakes.
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Welcome to CVR !!!
Reviewer: Bob & Ellie
from Santa Barbara, CA
Let us be the first to welcome the Jones family to CVR. During their hectic pre-opening construction phase David brought his girls and some friends into our store, introduced himself and told us about Wendy's concept. We were excited and have finally had a chance to buy some of these delicious cupcakes ! We hope everyone visits and makes it a success.
Bob & Ellie Patterson
Scoops
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